Basa9's Terms & Conditions – Complete Guide

By using the basa9.bet website and mobile app, you are considered to have accepted all the Terms & Conditions listed below. These Terms & Conditions form a legally binding agreement between basa9 and the user. Please read them in full – if any part is unclear, contact our support team.

Basa9 is an online betting and gaming platform built specifically for users in Bangladesh. These Terms and Conditions ("Terms") apply to the basa9.bet website and all associated services.

By creating an account or using any service on this platform, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using this platform.

1.1 Scope of Application

• These terms apply to all products and services offered by basa9.bet.
• These Terms apply equally to services accessed via mobile app, website, or any other digital channel.
• Additional terms may apply to specific bonuses or promotions and will be stated alongside the relevant offer.
• Where these Terms are available in both Bengali and English, the English version shall prevail in the event of any conflict.

1.2 Changes to Terms

Basa9 reserves the right to modify these Terms & Conditions, in part or in full, at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend checking this page regularly.

To open an account with basa9, you must meet the eligibility requirements below. All users are required to comply with these Terms and Conditions.

2.1 Age Requirement

You must be 18 years of age or older. basa9 may request a national ID or other documents for age verification at any time. Failure to complete age verification may result in account suspension and balance forfeiture.

2.2 One Account Per User

Each person may register only one account. Opening multiple accounts using the same mobile number, email address, device, or payment method is strictly prohibited. If multiple accounts are detected, all of them will be closed and any bonuses will be forfeited.

2.3 Providing Accurate Information

• Accurate and truthful information must be provided at the time of registration.
• Your name, mobile number, and payment details must be accurate and truthful.
• Any changes to your information must be updated through our support team.
• Accounts registered with false information will be terminated.

All financial transactions on basa9 are handled securely and transparently. The detailed terms and conditions for deposits and withdrawals are outlined below.

3.1 Deposits

• Minimum deposit amount: ৳500.
• Maximum single deposit: ৳5,00,000.
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposits are generally credited to your account instantly.
• No extra charges are applied to deposits.

3.2 Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are typically processed within 15–30 minutes.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals of unusually large amounts may require additional verification.

3.3 KYC Verification

For withdrawals above a certain amount, basa9 may request KYC (Know Your Customer) verification. This may require submitting a copy of your National ID or passport. All KYC information is kept strictly confidential and used only when required by law.

All bonuses and promotions on basa9 are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

4.1 Welcome Bonus

• New members can receive a bonus of up to 150% on their first deposit.
• A 20x wagering requirement must be completed before the Welcome Bonus can be withdrawn.
• Wagering requirements must be met within 30 days of receiving the bonus.
• Each user is entitled to the welcome bonus once only.

4.2 Reload & Other Bonuses

• Weekly reload bonuses, cashback, and Eid special offers are subject to their own separate terms.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Basa9 reserves the right to modify or cancel any bonus offer at any time.

4.3 Bonus Abuse

If basa9 detects any attempt to abuse or manipulate the bonus system, it reserves the right to suspend the account and void all bonuses. This includes claiming bonuses through multiple accounts or attempting to meet wagering requirements through low-risk bets.

The following terms apply to all betting activity on basa9. All bets are considered final unless voided by basa9 due to a technical error.

5.1 Betting Limits

• Minimum bet amount: ৳50.
• Maximum bet amounts may vary depending on the event and market.
• The maximum payout per single bet is set by basa9 and is subject to change.

5.2 Odds & Results

• The odds displayed at the time the bet is placed are considered final.
• If incorrect odds are displayed due to a technical error, basa9 reserves the right to void the affected bets.
• If a match is abandoned or suspended, separate rules will apply to the relevant bets.

5.3 Live Betting

Basa9 is not liable for bets that fail to register due to internet disconnection or delays during live betting. Odds in live betting can change rapidly, and a bet is not considered confirmed until accepted by the system.

The following activities are strictly prohibited on the basa9 platform. Violating these rules will result in permanent account closure and may lead to legal action where applicable.

• Multiple Accounts: Opening multiple accounts under the same person's name or details.
• Money Laundering: Using basa9 to conduct any form of money laundering or illegal financial activity.
• Match Fixing: Any attempt to influence or manipulate the outcome of a game.
• System Hacking: Attempting unauthorized access to basa9's software or systems.
• Bonus Manipulation: Any attempt to manipulate the bonus system.
• False Identity: Operating an account using a fake or another person's identity.
• Bot Usage: Placing bets using automated software or bots.

Basa9 reserves the right to temporarily or permanently close an account without prior notice in the following circumstances.

7.1 Closure by basa9

• For violating the Terms & Conditions.
• If evidence of fraud or illegal activity is found.
• For failure to complete KYC verification.
• For legal or regulatory reasons.

7.2 Closure by User

You may close your account at any time by contacting our support team. We recommend withdrawing your balance before closing your account. Any incomplete wagering on active bonuses will result in those bonuses being forfeited.

Basa9 takes the protection of your personal information seriously. All details provided during registration are stored securely and will never be sold or shared with any third party.

8.1 Data Collection & Use

• Your name, mobile number, and payment details are used solely for the purpose of providing our services.
• IP addresses and device information may be stored for security purposes.
• Information may be disclosed to government authorities where required by law.

8.2 Cookie Policy

Basa9.bet uses cookies to improve your browsing experience. By continuing to use the site, you agree to our cookie policy. For more details, please read our Privacy Policy Policy.

Basa9 is committed to promoting responsible gaming. Gaming is a form of entertainment — to ensure it never becomes an addiction, we have put in place a range of protective measures. As part of these Terms and Conditions, every user is encouraged to play responsibly.

9.1 Setting Limits

• Set your own daily, weekly, or monthly deposit limits.
• You can set betting limits and session time limits.
• Once a limit is set, reductions take effect immediately. Increasing a limit requires a 24-hour waiting period.

9.2 Self-Exclusion

If you feel your gaming is getting out of control, you may opt for a temporary (1 week to 6 months) or permanent self-exclusion. While self-exclusion is active, deposits and betting on your account will not be permitted. To learn more, Responsible Gaming page.

Any dispute between basa9 and a user will first be addressed through direct negotiation. If a dispute arises, please contact our support team in the first instance.

10.1 Complaint Process

1. Submit a detailed complaint to our support team via email.
2. Our team will provide an initial response within 48 hours.
3. Complex cases may take up to 7 business days to resolve.
4. If no resolution is reached, the matter will be referred to third-party mediation.

10.2 Betting Disputes

In the event of a dispute over bet outcomes, basa9's system logs will serve as the final evidence. If there is proof of a technical error, basa9 may reassess the bet. Complaints must be submitted within 30 days of bet settlement; claims made after this period will not be accepted.

Basa9 accepts no liability in the following circumstances.

• If a bet is not placed due to an internet outage or technical issue.
• If service is disrupted due to unexpected server downtime.
• If a transaction is delayed due to issues with a third-party payment provider.
• If account information is compromised due to the user's own negligence.
• Any issues arising from false or inaccurate information provided by the user.

That said, basa9 always strives to resolve any technical issues promptly and ensure users are fairly compensated.

If you have any questions or concerns about these Terms and Conditions, please get in touch with us. Our support team is available 24/7, seven days a week.

• Email: support@basa9.bet
• Live Chat: Click the chat button in the bottom right corner of the website.
• FAQ: For general inquiries FAQ Page here.