Your Privacy Our Highest Priority

Welcome to the privacy policy of basa9 (basa9.bet). We believe you should have full control over your personal data. This privacy policy explains what information we collect, why we collect it, and how we keep it secure. By using our platform, you are considered to have agreed to this policy.

Basa9 is an online betting and gaming platform serving users in Bangladesh. We place the highest value on our users' privacy and follow international security standards to protect their personal information.

This privacy policy applies to all of the following:

• The basa9.bet website and its subdomains.
• Basa9 mobile app (Android & iOS).
• Any digital service or product offered by basa9.
• Our support channels and email contact.

If you disagree with any part of this policy, we recommend that you discontinue using our services. For any questions, please reach out to our support team — they'll walk you through everything in plain, simple language.

Basa9 only collects information that is strictly necessary to provide our services. We do not gather excessive or unnecessary data. Below is a breakdown of the types of information we collect.

2.1 Information Provided Directly

2.2 Automatically Collected Data

When you use basa9, certain technical information is collected automatically. This data is primarily used to ensure the site's performance and security.

• IP Address: For security verification and fraud prevention.
• Device Information: Browser type, operating system, and screen resolution.
• Log Files: Activity duration on the platform, page visits, and betting logs.
• Cookies & Session Data: To remember your login location and preferences.

Basa9 uses the information collected from you solely for specified purposes. Each use is clearly outlined below.

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: For data analysis to improve the user experience.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Customer Support: To resolve your issues and complaints promptly.
• Promotions: To send you relevant offers and bonus information, subject to your consent.

We will never use your information outside of this list. Should we need to use it for a new purpose, we will either obtain your consent or update the Privacy Policy and notify you accordingly.

One of basa9's core principles is that we never sell your personal information. However, there are specific circumstances where we may need to share data with third parties.

4.1 When Information Is Shared

• Payment Providers: Necessary information is shared to process bKash, Nagad, and Rocket transactions.
• KYC Service Provider: With authorised services for identity verification.
• Legal Authorities: When legally required by court order or government investigation.
• Technology Infrastructure: Under contractual terms with hosting and cybersecurity service providers.

4.2 When Information Is Not Shared

• To advertisers or marketing companies.
• To other betting platforms or competitors.
• To any undisclosed third party without your consent.

Basa9 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: To maintain your login state and session — the site cannot function properly without these.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To understand which pages are visited most — data is fully anonymised.

5.2 Managing Cookies

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working. Instructions for disabling cookies can be found in your browser's help section.

Basa9 employs multiple layers of security to protect your privacy. Your data is safeguarded on both technical and administrative fronts.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: OTP verification is mandatory for sensitive actions.
• Access Controls: Only authorized personnel have access to data, and only to the extent required.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Data Backup: Data is regularly backed up and stored securely.
• Firewall Protection: Advanced firewall and intrusion detection systems remain active at all times.

Under basa9's Privacy Policy, you have the following rights over your personal data. To exercise these rights, please contact our support team.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that we limit how your data is used for specific purposes.
• Right to Portability: The right to receive your data in a clear, readable format.
• Right to Object: The right to object to marketing or specific types of data processing.
• Right to withdraw consent: The right to withdraw previously given consent at any time.

To exercise these rights, email us at support@basa9.bet. We will respond to your request within 30 business days. In some cases, complete deletion may not be possible due to legal obligations — we will inform you of the reason if so.

Basa9 does not retain your information longer than necessary. The retention period for each type of data is outlined below.

Once the retention period expires, your data is automatically and securely deleted or anonymised so that you can no longer be identified in any way.

Basa9 is intended solely for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Date of birth verification is mandatory at registration.
• KYC documents may be requested in cases of suspected activity.
• If an underage account is identified, it is immediately closed and all associated data is deleted.
• Parents or guardians may raise concerns regarding a minor's account.

Basa9 may update this Privacy Policy from time to time. Reasons for changes may include the addition of new services, legal developments, or technological improvements.

10.1 Notice of Changes

• An SMS will be sent to your registered mobile number for any significant changes.
• A notification will be shown upon logging in to the site.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.

10.2 Continued Use After Updates

Continued use of the site after a policy update constitutes acceptance of the revised policy. If you do not agree to the updated policy, you may request closure of your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to address all your queries.

• Email: support@basa9.bet
• Live Chat: Chat button at the bottom-right corner of the site (active 24/7).
• Response time: General queries: within 24 hours; Complex issues: within 7 business days.